Electronic Administration

What is electronic administration?

Electronic administration is the form of public administration that uses information and communication technologies (ICT) to carry out its activities, focussing on three fronts: relations with the citizen, internal functioning and relations with other local councils.

The Law 11/2007, 23 June, on citizens’ electronic access to public services, also known as the Ley de Administración electrónica (LAECSP, law on electronic administration), sets the legal framework for the development of electronic administration.

The principles of electronic administration

Electronic administration is based on the following principles:

  • Multi-channel: promoting services by offering them through all channels available to the citizens.
  • Administrative publicity and transparency: making the information on administrative procedures more efficient.
  • Accessibility: guaranteeing that all citizens can access services and information through electronic devices.
  • Cooperation between public administrations: allowing for interaction between administrations and providing combined services to citizens. Mutual recognition of electronic documents and identification and authentication systems.
  • Security: requiring that electronic provision of services has, at least, the same level of security as services that are not offered electronically. Security levels should allow an increase in electronic transactions with sectors that are particularly sensitive to this issue (professional workers, companies).
  • Proportionality:only demanding the guarantees and security measures appropriate for the procedure being carried out. The citizen will not be asked to give more information than is strictly necessary.
  • Responsibility and quality: respecting that which public administrations offer through electronic devices. This may entail reconsidering local communication and information policies.
  • Technological neutrality: progressing in the use of open standards or those which are generally used by the public, avoiding being dependent on software tools with licence costs in relations with the citizens.

Advantages of electronic administration

Electronic administration offers important advantages, both for citizens and for the administration itself.

For citizens:

  • 24-hour access to public services, seven days a week.
  • Straightforward, quick procedures.
  • No need to physically visit the administration.

For the public administrations:

  • Improvement of the services, and therefore of the image of the administration.
  • Improved internal efficiency.
  • Integration of different channels for provision of services.
  • Promotion of generalised use of new technologies.